1. SHIPPING AND DELIVERY OPTIONS

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. Domestic shipping  - Standard 5-8 business days

. Local delivery - Free for Upcountry and Kahului

. Pick up (Kula) - Free

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2. PROCESSING TIME

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Orders are processed within 2 business days (excluding weekends and holidays). Once the item has been handled to the delivery carrier, a tracking number will be sent to the customer.

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3. CANCELLATIONS

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After the order is submitted, processing begins and the order cannot be cancelled. If there are any questions about cancelling an order, please contact us at sturlabakery@gmail.com

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4. RETURNS

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All sales are final, returns are not accepted.

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5. DELAYED ORDERS

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In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping providers delays, do not fall under the seller's liability. For delayed orders, please contact the shipping carrier first for the item's status.

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6. DAMAGED ORDERS

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Sturla Bakery is not liable for lost or damaged products after the order has been placed in hands of the shipping carrier. If your product has arrived damaged, reach out to us so we may assist you in filing a claim with the shipping provider.

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7. SHIPPING RESTRICTIONS

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Orders cannot be shipped to PO box.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

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8. CONTACT

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For questions about this policy, please contact: sturlabakery@gmail.com