All our Products made by us are subject to the following Terms and Conditions.
 

INGREDIENTS

All baked products, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the baked products.
 

ORDERS

We prefer at least fourteen (4) days notice for all orders, as we are continually booked in advance. We will however endeavor, where availability permits accept short notice orders.

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UNFORESEEN CIRCUMSTANCES

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered product, the order total will be refunded within seven (7) days of notification to the Customer.

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FINAL BALANCE PAYMENTS AND PICKUPS

If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.

If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

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 DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion.

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the product after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.

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 PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date.

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PICKUP

The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

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CANCELATION

All sales are final.

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MISCELANOUS

When purchasing from Sturla Bakery Atelier, consumer acknowledges product will be produced, and packed in a home kitchen. Sturla Bakery is a cottage food business and it operates as such under Hawaii laws and conditions.